City council leader seeks assurances from Post Office

November 17, 2010 11:14 AM
Councillor Sian Reid

Sian Reid

Cambridge City Council leader, Sian Reid, is seeking assurances that investment in a new main city Post Office will improve the standard of customer service.

She has written to Regional Crown Manager, Paul Brown, supporting the decision to retain the city's Crown Office by moving to a new site in St Andrew's Street.

But she has asked for reassurances that the new post office will cut customer queuing times, and that sufficient space will be provided to create a more pleasant environment for customers.

"One unfortunate characteristic of the present arrangement has been the long queuing times that people experience at serving counters during opening hours," she said in her letter. "This has led to customers feeling frustrated with the service being offered and congestion in the space available.

"As you will appreciate it is all very well having counters available but they must be staffed and open to make a difference. With the large number of visitors to the city from overseas, automated post machines do not offer a solution.

The council believes that a complete post office network covering the city, and the services they carry, play a vital role in shaping and sustaining our communities and wants its citizens to have positive experiences from their contact, so that they continue to use the services on offer."

Sian said: "I am delighted that there will continue to be a main post office in Cambridge. But I want to make sure that the Post Office sees this as a real opportunity to address the issues that have been making life difficult for customers."

What would you like to do next?